At Jemins Andaman Sea Foods, we take utmost care to deliver fresh, high-quality seafood directly from the pristine waters of the Andaman Islands to your doorstep. Since our products are perishable and time-sensitive, we maintain strict hygiene, storage, and packaging standards.
1. Return Policy
- Due to the perishable nature of seafood, we do not accept returns once the product has been delivered.
- However, if you receive a wrong product, damaged package, or compromised quality, you may raise a complaint within 2 hours of delivery with clear photos or videos as proof.
2. Refund Policy
- Refunds are only applicable if:
- The product delivered is incorrect (different from what you ordered).
- The product is found to be damaged or spoiled at the time of delivery.
- Once verified, refunds will be processed to your original payment method within 5–7 business days.
3. Replacement Policy
- In certain cases, instead of a refund, we may offer a replacement product on your next order, based on availability.
4. Cancellation Policy
- Orders can be cancelled within 1 hour of placing them.
- Once the seafood has been dispatched or booked on the flight from Andaman, cancellation will not be possible.
5. How to Claim a Refund or Raise a Complaint
Our team will review the case promptly and update you on the resolution.
Contact us immediately via Phone / WhatsApp / Email (details on our Contact Page).
Share your order number, delivery details, and photos/videos of the issue.